Support | Users

FAQs

How do I access the app?
Find the ControlHub app in the lower left section of your Slack client, under the Recent Apps category
If you cannot find it there, click on the Apps tab on the left menu first:
It should show up there under the apps installed by your company in your Slack workspace:
What type of spending requests can I submit?

All requests that involve spending budget (outside of hiring employees or payroll related expenses) can be requested and approved on ControlHub. This includes:

  • Products from online vendors (i.e. Amazon) or traditional vendors that already invoice you
  • Services: Online Services (i.e. SaaS), traditional vendors that invoice
  • Contractors & Consultants
  • Off-site expenses (i.e. dinners or travel) or physical purchases that will require a plastic card (supported only in the ‘Full P2P’ plan)
Can I use ControlHub to request Contractors, Consultants or other type of 1099 service?

Yes. When needing any type of 1099-Contractor service, use the option called “Vendor needs a PO”
→ If you have a Contract you will use with the 1099-contractor, please attach it when requested for a Quote or
     Supporting Document
.

I need to buy something... what do i do?

First, access the ControlHub App in Slack. If you cannot find it, read the other FAQ called “Accessing the app” Then, click the green button that says Start a NEW Request and just follow the flow. If you get stuck or need support, just contact us, we’ll be happy to help!

I started a Request some time ago and I cannot find it

Your request are stored always in the Thread where you created them. You can find it by doing any of the following:

  • On the ControlHub App, click on See My Requests
  • 🔍   Search for a keyword from your Request in the Search bar on the top right of the Slack window
  • Scroll up through the ControlHub App Messages history to see if you can find the thread of your request

Still can’t find it? Contact us and we’ll be happy to help

I can't find something I'm supposed to approve
  1. Go to the ControlHub app in Slack. If you cannot find it, read the other FAQ called “Accesing the app”
  2. Click on the Approve a Request button to see a list of requests that are awaiting your approval

Still can’t find it? Contact us and we’ll be happy to help

I need help, how do I contact you?

The best way is to click on the Help & Feedback button in the ControlHub Slack app, which will show you direct ways to contact us.

→ Otherwise, you can also fill a contact form here with your help request.We’ll be very happy to help!

Did we miss your question? Drop us a line and we will
get back within 24 hours.