Customer Success Specialist

100% Remote

ControlHub is disrupting the B2B Procure-to-Pay space in US (basically the way companies buy and pay for stuff, which is currently a huge pain point). Watch our product in action on this 1-min video below:

We are a very small team of smart, no-bullshit, hard working entrepreneurs trying to create something big. The founding team includes tech entrepreneurs and business leaders who have leveraged their backgrounds to build and scale multiple technology companies in both the United States as well as in Mexico.

About our co-founding team:

Learn more about the team here

ControlHub was also recently accepted to 2 of the Top-3 startup accelerators in Silicon Valley, including Ycombinator and StartX.

We’re inspired by the people that have joined us, and thrilled for the opportunity to get to know you. If you are a leader with a can-do mindset, we need you to join us full-time ASAP.

We are seeking a Customer Success Specialist to help set up customers for immediate success, and provide support while using ControlHub. You will educate new customers, help solve technical problems, and ensure smooth implementation and adoption of our products and services. Throughout our customers’ lifecycles, we prioritize delivering a fantastic onboarding process plus continual proactive support.

What You'll Do:

  • Own and manage customer relationships from the point of sale through the complete life cycle of our customers.
  • Be a product expert and discuss or educate on any nuance of the product internally and externally
  • Complete video and phone calls to ensure that customers are supported.
  • Collaborate with sales, product, and marketing teams to ensure that each piece of the journey meets customer expectations
  • Respond to customer emails, chats, and calls regarding implementation and integrations
  • Create repeatable processes, resources, and frameworks to use when onboarding customers.
  • Build a comprehensive Knowledge Base to migrate technical support to a self-service solution.
  • Maintain low to no churn on your portfolio of accounts.

Who You Are:

  • You have 2+ years experience in Customer Success / Customer Support in a B2B Saas company
  • You have top-notch communication skills, both written and verbal. Excellent English is required.
  • You are tech savvy. You can pick up a new technology quickly and explain it to lay folks
  • You live in the details. You'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized
  • You've got a mind for product. You'll be helping customers come up with their overall strategy with our product
  • You enjoy collaborating and working with multiple stakeholders
  • You've got great soft skills like empathy, patience, adaptability, etc